Need help with your taxes?
Canadians may require assistance when filing their taxes and the Canada Revenue Agency can help. They offer service in both official languages as well as via TTY service.
Avoid tax scams! The CRA will NEVER communicate with you via email.
Source: Canada Revenue Agency
Telephone numbers
Cell phone/VoIP users
If you contact the Canada Revenue Agency using a cell phone or a Voice over Internet Protocol (VoIP) such as Skype and your service provider is located in a different time zone, you may hear a message saying that their offices are closed. This is because their telephone system identifies your call as coming from the time zone of your service provider.
Telephone agents are available Monday to Friday. Their automated service remains available at all times.
Getting or changing personal tax information
If your enquiry requires CRA to access your account and release or update personal information, they will ask you to identify yourself. Please be prepared to provide the following:
- your social insurance number or business number;
- your name or business name;
- your complete address or complete business address;
- your date of birth (individual accounts only);
- for individual and trust accounts, details from your account or your most recently assessed return, notice of assessment, reassessment, or other tax document; and
- for business accounts, details from your business account or your most recently assessed business-related tax information return.
If you wish to deal with the CRA on someone else’s behalf, you must be an authorized representative. Before you call please see:
- for individuals, authorizing or cancelling a representative
- for businesses, authorizing a business representative
Individuals and families enquiries
Before calling to get or change personal tax information, please consult the Getting or changing personal tax information section.
– TIPS (Tax Information Phone Service)
Phone: 1-800-267-6999 (Canada and United States) | Services offered
This automated phone service provides information to individuals and businesses.
– Telerefund
Phone: 1-800-959-1956 | Online: My Account
This automated phone service provides information about your income tax refund.
– Individual income tax and trust enquiries
Phone: 1-800-959-8281 (Canada and United States) | Hours of service and service standard |
Calls from outside Canada and the United States
Online: My Account
Tax information for individuals, trusts, international tax and non-residents, including personal income tax returns, instalments and RRSPs.
– Universal child care benefit, Canada child tax benefit
Phone: 1-800-387-1193 (Canada and United States) | Hours of service and service standard | See webpages
UCCB, CCTB and related provincial and territorial programs, child disability benefit and children’s special allowances.
– GST/HST credit for individuals
Phone: 1-800-959-1953 (Canada and United States) | Hours of service and service standard | See webpages
GST/HST credit and related provincial and territorial programs.
– Provincial programs for Ontario (PPO)
Phone: 1-877-627-6645 (Canada and United States) | Hours of service | See webpages
Enquiries related to the Ontario trillium benefit (OTB) payment (includes the Ontario Sales Tax Credit (OSTC), the Ontario energy and property tax credit (OEPTC) and the Northern Ontario energy credit (NOEC)), the Ontario senior homeowners’ property tax grant (OSHPTG) payment, and the Ontario Sales Tax Transition Benefit (OSTTB).
– Forms and publications
Phone: 1-800-959-8281 (Canada and United States) | Hours of service and service standard | Calls from outside Canada and the United States
– International tax and non-resident enquiries
Phone numbers and hours of service
International and non-resident enquiries.
– e-Services Helpdesk for individuals
Phone numbers and hours of service
Call these numbers when you cannot access My Account, or when you need help with NETFILE or Represent a Client.
Business enquiries
Before calling to get or change personal tax information, please consult the Getting or changing personal tax information section.
– TIPS (Tax Information Phone Service)
Phone: 1-800-267-6999 (Canada and United States) | Online: Services offered
This automated phone service provides information to individuals and businesses.
– Businesses and self-employed individuals
Phone: 1-800-959-5525 (Canada and United States) | Hours of service and service standard |
Calls from outside Canada and the United States
Online: My Business Account
Business and GST/HST registration, payroll, GST/HST (including rebates such as the new housing rebates), excise taxes and other levies, excise duties, corporations, sole proprietorships, partnerships, and non-resident corporations and corporation accounts.
– Corporation Internet Filing Help Desk
Phone numbers and hours of service
Call these numbers when you need help with filing your T2 Corporation Income Tax Return electronically.
– e-Services Helpdesk for businesses
Phone numbers and hours of service
Call these numbers when you cannot access My Business Account, or when you need help with GST/HST NETFILE, GST/HST TELEFILE, Filing Information Returns Electronically (T3, T4, T5, and other returns), Represent a Client, or Payroll Deductions Online Calculator.
– Forms and publications
Phone: 1-800-959-5525 (Canada and United States) | Hours of service and service standard | Calls from outside Canada and the United States
Charities enquiries
– Charities Client Service
Phone: 1-800-267-2384 | Hours of service
Get information about registered charities.
Payment arrangements
– Income tax
Phone: 1-888-863-8657 | Hours of service | Online: My Account
Discuss income tax payment arrangements with an agent.
– Child and family benefits overpayments
Phone: 1-888-863-8662 | Hours of service
Discuss child and family benefits overpayments and make payment arrangements with an agent.
– Other payment arrangements
Phone: 1-866-864-5823 | Hours of service
Discuss payment arrangements for debts owing to Employment and Social Development Canada, such as; defaulted Canada student loans, employment insurance overpayments, employment programs overpayments and Canada Pension Plan overpayments.
Teletypewriter
– TTY (Teletypewriter)
If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.
Before calling to get or change personal tax information, please consult the Getting or changing personal tax information section.
Phone: 1-800-665-0354 (Canada and United States) | More information and hours of service
For enquiries from persons who are deaf or hard of hearing, or who have a speech impairment.